A dangerous computer virus is on the loose just in time for the Thanksgiving holidays and the anticipated online shopping on Cyber Monday. According to the agent at Norton who worked with me for 6 hours troubleshooting the problem, Boot.Cidox virus infects the C drive and has been on the scene just this past month. There is no program to scrub this virus from the computers and it was necessary to manually remove this high risk threat.
During the Thanksgiving holiday, I spent more time than usual on Facebook checking out delicious recipes while checking in with distant friends and family. There were several pop-up messages from Norton to notify me of attempted intrusions they had blocked. I noted the IP# on the reports and was told the IP number came from China. The attacks came fast & furious every five minutes for 35 minutes.
I am thankful for the Norton protection and their English speaking technicians who removed this threat and scrubbed everything clean on this laptop.
Norton is currently working on a strong vaccine to eradicate this virus and will automatically update my plan.
Here are some helpful tips from Norton:
1. Take a break if you have been at the computer for an hour or more. Give your eyes a rest.
2. Add more system RAM (optional)
3. Add an external Hard Drive or an additional internal Hard Drive to store files. The main hard drive can crash without notice and the chance of losing personal files is high.
4. If you are not using your computer it is a good idea to turn it off to help preserve the life expectancy.
5. Never spray or squirt any type of liquid onto any computer component. If a spray is needed, spray the liquid onto a cloth and then use that cloth to rub down the component.
6. Only turn the computer off by the power switch as a *last resort*. Turning the computer off by the power button while a window is writing to the hard drive COULD damage the drive.
7. When you have many windows open and want to view the desktop press the ‘WINDOWS KEY’ and ‘D’
8. Keep Internet Explorer/Firefox search toolbars (EX: Yahoo, Google, MSN LIVE). The toolbar provided by the web browser is more then enough.
9. Do not block the fans or vents on the computer. Air needs to get inside to keep things cool.
10. To help reduce wires and cords add items like a wireless mouse or keyboard.
11. Never use a vacuum to clean the inside of the computer. Use a can of compressed air if you want to clean the dust out.
12. Keep food and drinks away from the computer.
13. Add numbers and symbols (Example – @#$*) to passwords. A strong password is a safe password.
14. Use surge protector to help prevent damage from power fluctuations
How to prevent Viruses :
1. Beware of pop up windows on the internet. Many pop ups are false advertising and a gateway to Spyware, viruses and adware.
2. Free software does not always mean its good software. Beware what you download and install. Free software has a higher rate of Spyware and adware being attached to it. Not all free software is bad software;
3. just know what you are downloading.
4. Never download an email attachment that comes from someone who you do not know.
5. Never open attachments from unknown sources or attachments you are not expecting.
6. Always scan diskettes, CD’s and any other removable media before using them.
7. Do not install any unapproved software on your computer.
8. Ensure that your virus Definitions are updated
9. Keep your system up to date with Microsoft Windows Update to protect your system from viruses and worms that attack known Windows security vulnerabilities
10. Avoid clicking on any links that you are not sure who the sender is or if you are not sure where the links may take you to. This applies to all links including links sent in an e-mail, Instant
Messaging (IM), Chat services, unfamiliar web pages, etc.
11. Never click or open any advertisements or popup.
12. If a pop up window opens up, always close it by clicking on the cross mark on the top right corner. Do not use other ways, such as clicking on buttons like ‘Cancel’ to close the popup.
13. Do not enter any of your Personal information in any Un-Authorized sites.
14. Always read the License Agreement carefully before installing any software from the Internet. Usually free softwares or sharewares are associated with viruses. These softwares appear to be
legitimate, but in fact they are related to viruses/spywares. Typical examples are ‘Win fixer’, ‘Win Antivirus’ etc.
15. Always perform the live updates. It is always important that the live updates are performed so as to obtain the latest Virus definitions and I am sure your system will be threat free in the future.
How to terminate a pop-up :
1. Right Click on the Start bar and Click on Task Manager
2. Click on Applications Tab in the Task Manager
3. You will see list of applications
4. Select the suspicious one. (It will get Highlighted)
5. Terminate it using the End Task Button at the bottom of the Task Manager
Optimizing Steps :
Steps to be followed once a week
1. Click on start and click on run. Type temp and click on ok. Temp folder will come up. Click on Edit and click on select all. Delete all the files using the delete key on your keyboard.
2. Click on start and click on run. Type prefetch and click on ok. Prefetch folder will come up. Click on Edit and click on select all. Delete all the files using the delete key on your keyboard.
3. Click on start and click on run. Type cookies and click on ok. Cookies folder will come up. Click on Edit and click on select all. Delete all the files using the delete key on your keyboard.
4. Click on start and click on run. Type %temp% and click on ok. Temp folder will come up. Click on Edit and click on select all. Delete all the files using the delete key on your keyboard.
Steps to be followed once a Month
1. Click on start and click on run. Type cleanmgr and that will display the unwanted files which is stored in the computer. Check all the boxes and click on ok.
2. Click on start and click on run. Type dfrg.msc [Defrag window will open. Click on Defragmentation]
Please visit these web pages at your leisure time. Following these tips can help to avoid further infections on your computer
Thank you for your time, patience and feedback in this matter.
Thank you for using NortonLive.
Note : If you have any future Virus or Spyware problems, please call NortonLive at the following number for your location:
US : 1-877-788-4877
UK : +44-020 7744 0061
AUS : 1800-203-764
NZ : 0800-450-722
Ireland : +353(0)16015800
SA: +27 011-7976711
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